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Tel: 01285 700818 or 07920 426834 Email: info@hothorseshower.co.uk

Delivery & Returns Policy

Deliveries



  • All prices exclude delivery unless stated.
  • Deliveries are to mainland UK only unless by prior arrangement. Some areas such as Highlands of Scotland may incur additional delivery charges.
  • Delivery to Ireland is possible but will indur extra delivery charge. Please contact us.
  • If you wish for fast delivery please contact us for availability and order prioritisation. If we can get your order out to you within 24 hrs we will endeavour to do this with specific agreement.
  • Delivery will be made to the address of the registered debit/ credit card holder used to place the order and must be a UK address only.
  • Deliveries will generally be made between 7am and 6pm Monday to Friday (excluding bank holidays) with either TNT or Parcelforce. 
  • Your order may be despatched from multiple locations and therefore arrive as separate deliveries.
  • All goods must be signed for to confirm receipt.  If you are unavailable at this time we recommend a responsible adult is available to sign on your behalf.
Please contact us if you have any delivery questions



Returns & Refunds

  • Please return goods to our warehouse facility:-

J Younger Storage, 35 Site B, Aston Down Depot, Stroud, Glos. GL6 8GA
  • Should you wish to return your Order following delivery you may do so by informing us within 10 working days of receipt of delivery.  Goods must be returned to our warehouse facility at the above address and we ask that you take reasonable care when handling the Goods and return the Goods to us unopened, unused and in their original packaging, where possible. If the goods have been opened and/or the packaging has been damaged then a 10% of the purchase price repackaging fee will be charged.
  • Please confirm your intent to return the Order by calling Customer Services on 01285 700818 within 10 working days of receipt; we will confirm to you a returns address and reference for your package.

  • The cost of returning the Goods once delivered is at your own cost and risk;

  • We are not responsible for any loss or damage to any returned Goods in transit and as such, we recommend that you return the Goods through a recorded delivery service.

  • When returning goods please carefully package the Goods in a well padded box together with your returns reference.

  • If returned goods are lost or damaged in transit, we reserve the right to charge you for any loss or damage.

  • Where we have agreed to the return of goods, these goods must be returned within 30 days of the notice of intent.

  • In the unlikely event that the Goods do not conform to these Terms, please let us know as soon as possible by contacting Customer Services on 01285 700818.

  • We will, at our option:

    • inspect the Goods at your premises;

    • collect the Goods on a date agreed between you and us; or

    • ask you to return the Goods to us.

  • If the goods are found by us to have been originally delivered to you as defective, and we have asked you to return the goods to us at your cost we will reimburse you for third party delivery costs involved in the return.

  • If you exercise your right to return your order, any refunds due will be refunded within 30 days.

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Tel: 01285 700818 or 07920 426834 Email: info@hothorseshower.co.uk Hot Horse Products, The Exchange, Brick Row, Stroud, Gloucestershire GL5 1DF